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Maritime Aviation Training & Service Visit Terms & Conditions

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Updated:  14 February 2023

 

Definitions
In these Terms & Conditions, the following terms shall apply:
“MarAv” is a truncation of “Maritime Aviation”, a trading name of Maritime Aviation Support Training (MAST) Consultancy Ltd, a company registered in England & Wales.

Client is the entity, individual or delegate(s) engaging MarAv to deliver services and/or training provided by MarAv, as appropriate.
3rd Party is an agent, acting on behalf of, or supporting, the Client (e.g. a representative of a shipyard where the Client’s vessel is located or a person booking the Client on a training course).

Supply & Services
All services supplied by MarAv to the Client or 3rd Party are subject to the conditions in this document.

 

Service Visits

Visits may be made by MarAv to, or on behalf of a Client or 3rd Party, in connection with any work MarAv is undertaking on their behalf.  All such visits are subject to the conditions detailed in this document, as appropriate.   
 
Course Bookings
Before booking onto any course, all Clients are to ensure that the course(s) will meet their training needs and that they are able to meet, and provide evidence of meeting, all prerequisites, where required.  MarAv will not be held responsible for training undertaken which does not meet the Client’s needs or where false representation of prerequisites has been presented, when no refunds shall be given.
 
Payments
MarAv can accept payment via BACS transfer or Invoice to Company.  All payments must be in the invoiced currency which will be GBP unless otherwise agreed in advance.  We do accept credit/debit cards but these are subject to an additional 3% charge on top of the invoiced amount, payable at the time of booking.
 
Without full payment, course booking is not guaranteed.
 
Medical
Some courses can be demanding physically and all Clients are therefore required to disclose, in confidence, any medical history or health problems which are likely to affect their physical welfare during the course(s).  This does not necessarily mean you will be refused a place on the course(s) but if possible, MarAv would like to make provision to accommodate any known conditions.  All Clients should confirm, to the best of their knowledge, that they, or the Client(s) that a 3rd Party is booking on behalf of, are not suffering from: a heart condition; angina; epilepsy; diabetes; dizzy spells; asthma; back problems or any other medical issues.  MarAv accepts no liability for any incidents arising during training related to an undisclosed medical issue.

 

Weather and Other Conditions

Where appropriate, MarAv staff visiting a Client or 3rd Party will determine whether the site, environmental conditions and/or any other pertinent elements are suitable and conducive to the safe delivery of the training and/or services required during the visit.  For some training services, such as ‘live’ helicopter firefighting training, strong winds, including gusts, and/or inclement weather and sea conditions, may prevent the safe delivery of the training and/or service provision.  Where such conditions exist, or are forecast to occur during the period of the visit, MarAv personnel may determine that the conditions are not suitable or conducive for the safe delivery of training and/or other services.  In such cases, MarAv staff will inform the on-site liaison at the earliest opportunity to enable discussion about alternative options and arrangements, wherever possible.  Notwithstanding, where 'live' helicopter firefighting training has been scheduled at a MarAv training facility in the UK or elsewhere, MarAv personnel may determine that the weather  conditions are not suitable or conducive for the safe delivery of training and/or other services. Where conditions beyond the reasonable control of the MarAv, are deemed unsuitable by MarAv staff, no refunds shall be given.  Where there is any dispute, the MarAv staff’s decision will be final.

 

Site and Site Facilities

Where the site of a Client and/or a 3rd Party is to be used for training delivery and/or other service provision, MarAv will, wherever possible, work with Client and/or 3rd Party in advance of the visit to ensure that the site and its facilities will meet MarAv’s minimum requirements for the safe and efficient delivery of training and/or other services.  MarAv will accept no responsibility for any event where, at the time of, and for the duration of, the visit, the site and/or facilities fall short of MarAv’s minimum requirements.  Depending on the purpose of the visit, this could include insufficient space or accessibility, no/unsatisfactory water supply or insufficient equipment/facilities. Should site conditions be deemed unsafe or insufficient to continue the training/and or service delivery, MarAv will immediately inform the Client and/or 3rd Party  and reserves the right to halt/suspend/cancel the provision of training/and or services.   

 

Limitation of Liability
In no event shall MarAv be liable (either directly or indirectly) for any loss of contract, profits, anticipated savings, revenue, goodwill, business, loss or corruption of data or software programs, financing expenses, interruption in the use or availability of data, stoppage or other work or consequential losses, nor for any indirect losses.
 
MarAv instructors do not accept responsibility for any loss, damage or injury suffered by persons and/or their property arising out of, or during, the course of their activities whilst training and/or coaching and/or instructing, unless such injury, loss or damage was caused by, or resulted from, negligence or deliberate act.
 
Completing any of the courses does not guarantee your ‘complete survival’ in the future.  MarAv is not responsible for any injury or incident arising out of the use or misuse of the application of the information contained in the training course or material.

 

MarAv does not accept any responsibility for any reduction or cancellation, in part or full, due to weather, strikes, riots, force majeur, act of Government or any occurrence whether similar or dissimilar outside the control of MarAv.
 
All of the above must be covered by the insurance of the Client directly.  Clients and/or their 3rd Party will compensate MarAv for any deliberate loss or damage to property of MarAv, caused by them or their Clients.
 
All Clients are required to observe the Health, Safety& Environment (HSE) Policy of MarAv.
 
Any Clients who are considered by MarAv staff to be under the influence of alcohol, drugs or other substance which impairs their ability to participate safely, will be removed from the course.

 

Any Clients who are considered by MarAv staff to be acting in an unsafe manner, abusive or disruptive in nature will be removed from the course.
 

Booking Process - Training Courses
Potential visit/course dates should be discussed with MarAv in advance of making a booking, to ensure MarAv availability.  MarAv will confirm the requirements to fulfil the visit/training at the visit location, in discussion with the Client and/or 3rd Party.  The agreed visit/course dates should be confirmed by the client and/or 3rd Party, at the time of booking.  A booking is only considered to be ‘confirmed’ after full payment has been received from the Client or 3rd Party. 

 

Rescheduling & Cancellation Policy

In the event that the Client needs to cancel or reschedule a confirmed booking for training courses or any visit to or on behalf of the Client or their 3rd Party, this must be given in writing to MarAv at the earliest opportunity. 

 

Booking Cancellations

In the event a Client and/or 3rd Party requests to cancel a confirmed booking, or where the Client, 3rd Party or delegate(s) fail(s) to attend a booked course(s), the following charges shall apply:

 

• Where the Client or 3rd Party fails to attend the visit/course, the Client shall pay to MarAv a cancellation fee which is equal to the full course fee(s) charged.
   

• Where the Client or 3rd Party cancels a booked course or visit within 14 days prior to the commencement date of the course/visit, the Client shall pay to MarAv a cancellation fee which is equal to 100% of the value of the course or visit fee(s) charged.

 

• Where the Client or 3rd Party cancels a booked course or visit between 30 to 15 calendar days before the start of the course/visit, the Client shall pay to MarAv a cancellation fee which is equal to 50% of the value of the course or visit fee(s).

 

Booking Rescheduling

With sufficient notice, and subject to MarAv having the requisite number of staff and resources available, we will endeavour to work with the Client/and or 3rd Party to reschedule visits/courses where circumstances allow.   

 

MarAv reserves the right to charge an administration fee equal to 10% of the total visit/course fee(s), per Client, per visit/course to be rescheduled.

 

Training courses held at MarAv HQ in the UK only: MarAv reserves the right to charge an administration fee of £25.00 per delegate, per course, to re-schedule the delegate onto another training course.

 

Reimbursement of expenses

All out of pocket expenses incurred by MarAv for postponed or cancelled visits/courses (such as travel, accommodation, classroom hire, airfield hire etc.) will be charged in full to the Client and subject to our normal payment terms and conditions.

 

Substitutions
Clients may substitute delegates on courses, without penalty, up to the commencement date of the course, provided written notification is received.
 
If an insufficient number of bookings are received for any course, MarAv reserves the right to cancel the course and either offer an alternative date or refund any pre-paid fees. We strongly recommend that you organise flights and accommodation only if you have received confirmation by way of joining instructions the course is running. MarAv will not be held liable for costs incurred by delegates in making changes to accommodation/flights/travel bookings.
 
Extenuating Circumstances
If delegates are unable to attend any of the courses due to extenuating circumstances, they must inform MarAv, in writing.
 
If delegates are unable to attend any of the courses due to illness, they must provide evidence in the form of a doctor’s note.
 
MarAv reserves the right to waive any administration fees at its own discretion.
 
Replacement certificates will cost a minimum of GBP£25.00, increasing depending upon the certification type required and postage costs.

 

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
 
Data Protection
MarAv takes Client privacy very seriously and the security of Client data is paramount.  MarAv is required to collect some personal data which we will only collect, store securely and process for the purposes of administering and updating Clients on your training course(s) and, by consent, marketing (not via 3rd Parties).  Gaining Client consent about the way data is obtained and processed by MarAv, is a legal requirement under the General Data Protection Regulation (GDPR).  Under GDPR, Clients have the right to request: copies of their data; erasure of their data unless required by law or for contractual purposes; object to MarAv or restrict the processing of their data; and, where MarAv’s systems allow, give electronic access to copies of Client’s data in a digital format.  Any such requests need to be made in writing to: support@mastconsultancy.com.  MarAv’s full Privacy Policy Notice is available on the MarAv website (www.maritimeaviation.com/privacy-policy) or email MarAv’s GDPR officer at: support@maritimeaviation.com