Maritime Aviation Course Booking Ts & Cs​

Updated:  12 April 2021

Definitions
In these Terms & Conditions, the following terms shall apply:
Client is the delegate or delegates undertaking training services provided by MarAv.
MarAv is Maritime Aviation, a trading name of Support Training (MAST) Consultancy Ltd, a company registered in England & Wales.
3rd Party is an agent, acting on behalf of the Client (e.g. another person booking the Client on a training course).

Supply & Services
All services supplied by MarAv to the Client are subject to the conditions in this document.
 
Bookings
Before booking onto any course, all Clients are to ensure that the course(s) will meet their training needs and that they are able to meet, and provide evidence of meeting, all prerequisites, where required.  MarAv will not be held responsible for training undertaken which does not meet the Client’s needs.
 
Payments
MarAv can accept payment via BACS transfer or Invoice to Company.  We do accept credit/debit cards but these are subject to an additional 2.5% charge on top of the invoiced amount.
 
Without full payment, course booking is not guaranteed.
 
Medical
Some courses can be demanding physically and all Clients are therefore required to disclose, in confidence, any medical history or health problems which are likely to affect their physical welfare during the course(s).  This does not necessarily mean you will be refused a place on the course(s) but if possible, MarAv would like to make provision to accommodate any known conditions.  All Clients should confirm, to the best of their knowledge, that they, or the Client(s) a 3rd Party is booking on behalf of, are not suffering from: a heart condition; angina; epilepsy; diabetes; dizzy spells; asthma; back problems or any other medical issues.
 
Limitation of Liability
In no event shall MarAv be liable (either directly or indirectly) for any loss of contract, profits, anticipated savings, revenue, goodwill, business, loss or corruption of data or software programs, financing expenses, interruption in the use or availability of data, stoppage or other work or consequential losses, nor for any indirect losses.
 
MarAv instructors do not accept responsibility for any loss, damage or injury suffered by persons and/or their property arising out of or during the course of their activities whilst training and/or coaching and/or instructing, unless such injury, loss or damage was caused by, or resulted from, negligence or deliberate act.
 
Completing any of the courses does not guarantee your ‘complete survival’ in the future.  MarAv is not responsible for any injury or incident arising out of the use or misuse of the application of the information contained in the training course or material.
 
MarAv does not accept any responsibility for any reduction or cancellation due to weather, strikes, riots, force majeur, act of Government or any occurrence whether similar or dissimilar outside the control of MarAv.
 
All of the above must be covered by the insurance of the Client directly.  Clients will compensate MarAv for any deliberate loss or damage to property of MarAv, caused by them.
 
All Clients are required to observe the Health, Safety& Environment (HSE) Policy of MarAv.
 
Any Clients who are under the influence of alcohol, drugs or other substance which impairs their ability to participate safely, will be removed from the course.
 
Cancellation Policy
In the event that the Client needs to cancel or reschedule (in writing to MarAv), a confirmed booking with MarAv, or fails to attend the course(s), the following charges will apply:
 
If the Client cancels within 14 days prior to the commencement date of the course or fails to attend, the Client shall pay to MarAv a cancellation fee which is equal to the full course fee(s).
 
If the Client cancels outside of the 14-day period, a full refund will be given to the Client unless the course has been rescheduled within 14 days of a previous course(s).  MarAv reserves the right to charge an administration fee of GBP£25.00 per Client/delegate, per course.
 
In the event that a Client reschedules a course, MarAv reserves the right to charge an administration fee of GBP£25.00 per Client/delegate, per course, on top of the rescheduled course fee(s).
 
Clients may substitute delegates, without penalty, up to the commencement date of the course, provided written notification is received.
 
If an insufficient number of bookings are received for any course, MarAv reserves the right to cancel the course and either offer an alternative date or refund any pre-paid fees.
 
We advise that Clients booking accommodation/flights/travel should take the above into consideration as MarAv will not be held responsible for any costs incurred due to the cancellation of any course(s).
 
Extenuating Circumstances
If Clients are unable to attend any of the courses due to extenuating circumstances, they must inform MarAv, in writing.
 
If Clients are unable to attend any of the courses due to illness, they must provide evidence in the form of a doctor’s note.
 
MarAv reserves the right to waive any administration fees at its own discretion.
 
Replacement certificates will cost a minimum of GBP£15.00, increasing depending upon the certification type required and postage costs.
 
Data Protection
MarAv takes Client privacy very seriously and the security of Client data is paramount.  MarAv is required to collect some personal data which we will only collect, store securely and process for the purposes of administering and updating Clients on your training course(s) and, by consent, marketing (not via 3rd Parties).  Gaining Client consent about the way data is obtained and processed by MarAv, is a legal requirement under the General Data Protection Regulation (GDPR).  Under GDPR, Clients have the right to request: copies of their data; erasure of their data unless required by law or for contractual purposes; object to MarAv or restrict the processing of their data; and, where MarAv’s systems allow, give electronic access to copies of Client’s data in a digital format.  Any such requests need to be made in writing to: support@mastconsultancy.com.  MarAv’s full Privacy Policy Notice is available on the MarAv website (www.maritimeaviation.com/privacy-policy) or email MarAv’s GDPR officer at: gdpr@maritimeaviation.com.

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Maritime Aviation specialise in Superyacht & Cruise Ship MCA Accredited Heliport Training, Heliport Equipment, Heliiport Design Consultancy, Heliport Audit and Certification with recognised standards including ICAO, CAA, MCA, SOLAS.